Gerdau Metaldom transforms its online services to contribute to the mitigation of COVID-19

Santo Domingo.- The multinational Dominican steel company Gerdau Metaldom presented its new technological transformations in which users can obtain online services through its renewed digital platforms.

The leading steel manufacturing and trading company in the Caribbean launched a new, more robust and easy-to-navigate website, an innovative customer portal and online chat for more direct and instant communication.

These new communication and information channels are part of the comprehensive transformation that the company is undergoing, with the aim of continuing to improve experiences with its customers, as well as a response to the challenges presented by COVID-19 in terms of physical distancing.

"Gerdau Metaldom's purpose is to build, together with our people, solutions that transform and simplify their lives, which is why we have managed to provide customers with ever more facilities, information and autonomy when managing their interactions with us," explains José Miguel. Vega, commercial director of the company.

The new website presents a fresher and more user-friendly interface, where you can view products by segment and request quotes, as well as a responsive platform for any device and a Customer Portal that will allow you to manage personalized information and relevant to your experience with the company, all this with online chat support via Whatsapp Business.

José Miguel Vega added that Gerdau Metaldom has been making investments and transformations in this regard for some time, such as the implementation of "Online Payment", which has been available since last year, as well as other platforms that have been tested internally.

These improvements allow them to be more competitive and focused on the customer experience, positively impacting the industrial development of the Dominican Republic.

Gerdau Metaldom is the main company for manufacturing finished steel products in the Dominican Republic, with an installed capacity of more than one million tons per year.

The company has two production plants: Zona Industrial La Isabela and Parque Industrial Duarte, it also has a generating plant on the Malecón de Santo Domingo, as well as distribution centers in Costa Rica and Puerto Rico, thus serving the Dominican market and the of Central America and the Caribbean.